Frequently Asked Questions

SHIPPING QUESTIONS:
Q: What shipping methods do you use and how long does it take?
A:We Offer shipping options via UPS which are based on shipping address and type of shipping service selected.

Q: Will my order be shipped out the same day I order?
A: We ship out all orders we receive before 1 PM PST Monday - Friday that day. All order received after 1 PM PST will be shipped out the next day. Orders placed on Saturday - Sunday will ship the next business day.

Q: Do you ship to P.O. Boxes?
A: No, we do not allow shipment to PO boxes, as we require a signature for all shipments; this policy is in place to ensure the correct person receives their package safely.

Q: Do you deliver to countries outside the United States?
A: Yes. Please select International shipping at checkout.

Q: Do you offer overnight shipping?
A: Yes. We offer UPS Next Day Air option which take 1-2 days for delivery.

Q: How will my order be packaged and do you offer discreet packaging?
A: All orders are discreetly packaged with no mention of the content written or shown anywhere on the package.

PAYMENT QUESTIONS:

Q: What Credit Cards do you accept?
A: At this time we only accept payments via PayPal.

Q: Do you offer any other payment options besides credit card?
A: Sorry, at this time we only accept PayPal.

Q: Do you allow Cash on Delivery(COD) orders ?
A: No, we have to have a confirmed payment at the time of your order.

Q: What is your Refund policy?
A: Mr. Numb's Painless Procedure Cream ™ offers 100% Money Back Guarantee. If you are not 100% satisfied with your results, simply return unused portion within 30 days after your purchase for a full refund (Less Shipping &Handling). With our no risk guarantee, you are guaranteed use of the #1 numbing anesthetic cream in the industry.
  
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